Loom Support

Hi, I’m Boran — the solo developer behind Loom. If you’re having trouble or have a question, I’d love to hear from you.

Frequently Asked Questions

How does mood detection work?

Loom uses an AI model to read your entry and infer your emotional state from the words. It runs after you’ve written about 40 characters, and it refines as you write more. The detection happens in the background — you’ll see the atmosphere shift when it’s finished.

Why does the background change?

Because Loom believes how you feel should affect how things look. Each of the six moods — joy, calm, grateful, focused, melancholy, anxious — has its own color palette, light, and movement.

Can I use Loom without subscribing?

Yes. You get 30 reflection conversations per day for free. Subscribers get unlimited reflections, weekly insights, and full archive access. You can also buy reflection credit packs that never expire.

What happens if I cancel my subscription?

Your data stays. Your archive stays. You go back to the free tier (30 daily reflections, no weekly insights). You can resubscribe anytime.

Where is my data stored?

In two places: locally on your device, and in your private iCloud (encrypted end-to-end by Apple). Loom has no servers that store your data.

How do I export my data?

Settings (gear icon) > Export all entries > Share. You’ll get a JSON file with everything.

How do I delete my data?

Settings (gear icon) > Delete everything. This is permanent. There is no recovery.

I found a bug. What do I do?

Open an issue on GitHub or email me directly.

I have a feature idea.

I love hearing these. Same channels — GitHub or email.

Contact

Email: loom.support@boran.dev

GitHub: github.com/boranpar/loom-legal

I read every message and reply within a few days.